Privacy Policy
Introduction
Trusted GP Clinic (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal data.
This Privacy Policy explains how we collect, use, store and protect your information when you use our website,
services, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Trusted GP Clinic is a UK-based private medical clinic providing GP-led healthcare services,
including weight management and men’s health services.
Data Controller: Trusted GP Clinic
Contact Email: suppor@trustedgpclinic.com
Registered Address: 5 Mahogany walk PL31 2TH, Cornwall
2. Information We Collect
We may collect the following categories of personal data:
Personal Information:
– Name
– Date of birth
– Gender
– Contact details (email address, phone number, address)
Health and Medical Information (Special Category Data):
– Medical history
– Symptoms and consultation notes
– Test results and laboratory reports
– Prescriptions and treatment plans
– Lifestyle and health questionnaire responses
Technical and Website Data:
– IP address
– Browser type and version
– Device information
– Website usage data (via cookies and analytics)
Payment Information:
– Billing details
– Transaction records
(Payment card details are processed securely by third-party payment providers and are not stored by us.)
3. How We Collect Your Information
We collect information when you:
– Complete forms on our website
– Book consultations or assessments
– Complete medical questionnaires
– Communicate with us by email, phone, or messaging platforms
– Use our website (via cookies and analytics tools)
4. How We Use Your Information
We use your personal data to:
– Provide medical consultations and healthcare services
– Assess suitability for treatment
– Prescribe medication where clinically appropriate
– Arrange laboratory tests and pharmacy services
– Communicate with you about appointments, care, and follow-ups
– Process payments and manage subscriptions
– Meet legal, regulatory, and professional obligations
– Improve our services and website functionality
5. Legal Basis for Processing
We process your data under the following lawful bases:
– Provision of healthcare (Article 9(2)(h) UK GDPR)
– Performance of a contract
– Legal and regulatory obligations
– Your explicit consent, where required
– Legitimate interests, where appropriate and proportionate
6. Sharing Your Information
We only share your information when necessary and with appropriate safeguards in place.
This may include sharing with:
– Registered doctors and healthcare professionals
– Partner laboratories for blood tests
– Registered pharmacies for prescription fulfilment
– IT and software providers (e.g. clinical systems, booking platforms)
– Regulators or authorities where legally required
All third parties are required to comply with data protection laws and confidentiality obligations.
7. Data Storage and Security
We take data security seriously and use appropriate technical and organisational measures
to protect your information, including:
– Secure, encrypted systems
– Access controls and role-based permissions
– GDPR-compliant clinical and booking platforms
– Staff confidentiality training
Your data is stored securely within the UK or in jurisdictions with adequate data protection safeguards.
8. How Long We Keep Your Data
We retain medical records in line with professional and legal requirements, including guidance
from the GMC and CQC.
Typically:
– Medical records are retained for at least 8 years after your last interaction
– Financial records are retained in accordance with tax and accounting laws
9. Your Rights
You have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request deletion of data (where legally permitted)
– Restrict or object to processing
– Request data portability
– Withdraw consent at any time (where processing is based on consent)
To exercise your rights, please contact us using the details above.
10. Cookies
Our website uses cookies to improve functionality and user experience.
You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).
11. Marketing Communications
We will only send you marketing communications where:
– You have given consent, or
– We are permitted to do so under applicable law
You can opt out of marketing at any time by using the unsubscribe link or contacting us.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and the “Last updated” date will be revised.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Trusted GP Clinic
Email: support@trustedgpclinic.com
Address: 5 Mahogany walk PL31 2TH Bodmin Cornwall United Kingdom