CQC Compliance & Registration

Last Updated: 17.02.26

OUR CQC REGISTRATION

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. The CQC ensures that healthcare providers meet fundamental standards of safety, effectiveness, compassion, and quality.

Trusted GP Clinic is:

• Registered with the Care Quality Commission
• Committed to the CQC Fundamental Standards
• Operated by qualified, licensed medical professionals

CQC Registration Number: 1-24420528075
Registered Provider: Trusted GP Clinic
Registered Address: 5 Mahogany walk, Bodmin, PL31 2TH, Cornwall, United kingdom

OUR COMMITMENT TO QUALITY

We are dedicated to delivering:

• Safe, evidence-based medical care
• Clear and transparent communication
• Respectful, compassionate treatment
• Confidential and secure consultations
• Continuous service improvement

Patient feedback is essential to maintaining these standards.

COMPLAINTS POLICY

We aim to provide an exceptional level of care. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and fairly.

Making a complaint will not affect your care in any way.

HOW TO MAKE A COMPLAINT

You may submit a complaint by:

Email: complaints@trustedgpclinic.com
Post: Trusted GP Clinic, 5 Mahogany walk, Bodmin, PL31 2TH, Cornwall, United kingdom
Online Form: https://trustedgpclinic.com/documents/Trusted_GP_Clinic_Complaints_Form.docx

Please include your full name, date of consultation, details of your concern, and preferred contact method.

WHAT HAPPENS NEXT?

1. Acknowledgement – We will acknowledge your complaint within 3 working days.
2. Investigation – A senior member of our team will review your concern thoroughly.
3. Response – We aim to provide a full written response within 20 working days.
4. Resolution – Where appropriate, we will outline actions taken and steps for improvement.

ESCALATING A COMPLAINT

If you are not satisfied with our response, you may contact the Care Quality Commission (CQC):

Website: www.cqc.org.uk
Telephone: 03000 616161

Please note that the CQC does not investigate individual complaints but uses feedback to monitor services.

CONFIDENTIALITY

All complaints are handled in strict confidence and in accordance with UK data protection legislation. Your medical care will not be affected by raising a concern.

LEARNING & IMPROVEMENT

We view complaints as an opportunity to learn and improve. All feedback is reviewed at governance level and incorporated into staff training where appropriate.

Trusted GP Clinic is committed to delivering trusted, discreet, and high-quality virtual healthcare in accordance with CQC regulations and UK clinical governance standards.