Clinical Governance Statement

CQC Registration Number: 1-24420528075
Registered Address: 5 Mahogany Walk, Bodmin, Cornwall, United Kingdom
Last Updated: 17.02.2026

1. Introduction

Trusted GP Clinic is committed to delivering safe, effective, patient-centred, and high-quality virtual healthcare services.
We operate in accordance with the standards set by the Care Quality Commission (CQC) and comply with all applicable UK healthcare legislation and professional regulatory requirements.

Clinical governance is the framework through which we are accountable for continuously improving the quality of our services and safeguarding high standards of care.

2. Regulatory Compliance

Trusted GP Clinic is registered with the Care Quality Commission (CQC) under Registration Number 1-24420528075.

We comply with:
• The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
• CQC Fundamental Standards
• General Medical Council (GMC) guidance
• UK Data Protection legislation and GDPR
• Relevant safeguarding legislation

3. Leadership and Accountability

The clinic has a designated Clinical Lead who is responsible for:
• Oversight of clinical standards and safety
• Monitoring regulatory compliance
• Reviewing incidents and complaints
• Supporting continuous professional development

All clinicians are appropriately qualified, registered with their relevant professional bodies, and maintain up-to-date indemnity insurance.

4. Patient Safety and Risk Management

We operate robust systems to ensure patient safety, including:
• Structured clinical consultation protocols
• Identity verification procedures
• Clear referral pathways for in-person or emergency care
• Incident reporting and investigation systems
• Regular risk assessments

All significant events are reviewed, documented, and used as learning opportunities to improve service delivery.

5. Safeguarding

Trusted GP Clinic maintains comprehensive safeguarding policies for adults and children.
All clinicians receive safeguarding training appropriate to their role and understand their responsibilities to escalate concerns where necessary.

6. Information Governance and Confidentiality

We are committed to maintaining strict confidentiality and protecting patient data.

Our systems ensure:

• Secure electronic medical records
• Encrypted communication platforms
• Controlled access to patient information
• Compliance with GDPR and UK data protection standards

7. Clinical Effectiveness and Continuous Improvement

We promote evidence-based practice and continuous improvement through:
• Regular clinical audits
• Peer review processes
• Patient feedback monitoring
• Ongoing professional development
• Policy reviews and updates

8. Complaints and Patient Feedback

We operate a transparent complaints procedure in line with CQC expectations.
All complaints are acknowledged, investigated fairly, and responded to within defined timeframes.
Feedback is reviewed at governance level and informs service improvement.

9. Equality, Diversity and Inclusion

Trusted GP Clinic is committed to providing inclusive and non-discriminatory care.
We treat all patients with dignity and respect regardless of age, gender, ethnicity, disability, religion, sexual orientation, or socioeconomic background.

10. Review of This Statement

This Clinical Governance Statement is reviewed annually or sooner if regulatory or operational changes require updates.

Trusted GP Clinic is dedicated to delivering trusted, discreet, and high-quality virtual healthcare services in accordance with CQC standards and UK clinical governance principles.